Payment Options

In order to maintain our high standard of service, we require that payment be made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges. 

New Hope Animal Hospital is happy to accept Cash, Check, Major Credit Cards (Visa, Mastercard, Discover) and CareCredit. 

New Hope is always looking for improved methods to ensure we can see the sick and injured, and perform all the preventative services on your pet. We reserve the right to charge for the missed office visit if a twenty-four hours notice has not been given to reschedule or cancel your appointment. This will be added to your account and be payable upon your next visit. If you are more than five minutes late for your scheduled appointment, we reserve the right to either reschedule or change the appointment to a walk-in status, which may require a wait time until all other scheduled appointments have been completed.

We proudly offer payment plans through our preferred partner, Scratchpay! Scratchpay provides simple and affordable payment plans for pet parents. Checking to see which plan is best for you does not affect your credit, takes 90 seconds, and can be done from your mobile phone, tablet or computer.

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CareCredit: When unexpected illness strikes a pet, unexpected expense strikes as well. We accept payment through the CareCredit program. Apply online at www.CareCredit.com/apply. 

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Trupanion Pet Health Insurance: If you do not yet have health insurance for your pet, we recommend looking at Trupanion. Insurance will help your pet receive the care they need when they need it.

Trupanion Express: We are happy to accept Trupanion Express as another means of payment for our clients. With Trupanion express, you can have Trupanion pay upfront, so all you are responsible for is the deductible or 10%. With all other pet insurances, you must pay in full at the time of visit, and then submit a claim to your insurance company for a refund.